Return Policy and Product Garantee

We want you to be totally satisfied with your purchase from HospitalGate.com which is why we offer:

Try-Before-You-Buy 30-day Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened packaging only. Software purchased on-line through our website is considered opened at the time of purchase.

There are evaluation versions of our software available via download to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

Software that has been opened or purchased online is provided with free e-mail support via our support portal and may only be replaced with identical software / media within 30 days of purchase.

Due to the nature of the products/services offered at the MedSites website, it is not viable to offer refunds on any online purchase. This is directly caused by the fact that services purchased on this site are generally rendered immediately and cannot be returned or undone.

Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, MedSites does not accept product returns Since you have the ability to fully test our software prior to purchase, we do not offer refunds for online orders.

All credit card purchases from this site and any sub-sites are non-refundable beyond 30 days of making the purchase.

Website credit ("rain checks") will be issued if a technical error causes your purchase to be incorrectly rendered. If a technical error causes your transaction to only be partially processed in the case where you have been billed but the product was not rendered in full, you must make your claim via e-mail within 24 hours of the transaction.

If no e-mail is received within 24 hours, the transaction is considered complete and the sale is final. Any claims or issues must be initiated via e-mail within 24 hours of the transaction.

30-Day Return Policy

All of our products provide try-before-you-buy downloads and support. However, if you have made a purchase and require technical support, simply contact us within 10 days of your purchase with a support ticket. If we cannot resolve your issue, we will gladly give you instructions on how to proceed with a return. Refunds will not be issued based on lack of buyer research prior to purchase.  Our 30 day Return Policy is subject to and Restocking and shipping fees that apply.

Restocking Fee

Upon arrival of the returned item, a refund will be issued for the cost of the item minus the original cost of shipment and a 15% restocking fee or $5.00 - which ever is greater.

The restocking fee is a combination of administrative fees along with online transaction fees for VISA, Master card etc that have already incurred.  This amount is charged by our payment gateway, 2Checout.com.  All returned products must be in their original packaging and must be returned in a never-used and resalable condition. In the case of software serial numbers and registration - license(s) must be revoked as per the directions of MedSites technical staff.

Customers will be responsible for return shipping charges. If you would like to return or exchange your order and you meet the criteria outlined above, please contact us by phone or our support portal. Please include your name, order date, and reason for return. We will then email you with a Return Authorization Number and an address where to send the returned item to. Returns sent back to us without prior contact will be refused. If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount less a 10% cancellation fee.

Making a purchase on this site and/or any sub-site indicates your acceptance of this policy.